Experienced Service Advisor (Automotive) - Bali

Join Telagamas Motors Sdn. Bhd., a leading automotive dealership with a reputation for excellence in customer service and vehicle maintenance. We are expanding our operations to Bali and seeking a skilled Service Advisor to join our dynamic team. As a Service Advisor at Telagamas Motors, you will be the primary point of contact for customers, ensuring their vehicles are serviced efficiently and professionally. You will work closely with our team of mechanics and technicians to diagnose and repair vehicles, and you will also be responsible for managing customer expectations and ensuring their satisfaction.

In this role, you will use our state-of-the-art diagnostic tools such as the ScanTool Elite and Autel MaxiLink, as well as our comprehensive vehicle maintenance software, DealerTrack. You will also have the opportunity to develop your skills and advance your career within our expanding network of dealerships.

📋 Tanggung Jawab Pekerjaan

• Assess customer vehicles to determine necessary repairs and services.
• Coordinate with mechanics and technicians to ensure timely and accurate vehicle repairs.
• Use diagnostic tools and maintenance software to diagnose and repair vehicles.
• Manage customer expectations and ensure their satisfaction throughout the service process.
• Maintain accurate records of all vehicle services and repairs.
• Promote our dealership's services and products to customers.
• Stay updated on the latest automotive technologies and industry trends.
• Collaborate with the sales team to provide excellent customer service and support.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience as a Service Advisor or similar role in the automotive industry.
• Proven track record of excellent customer service and communication skills.
• Strong knowledge of automotive repair and maintenance procedures.
• Familiarity with diagnostic tools such as ScanTool Elite and Autel MaxiLink.
• Experience with vehicle maintenance software such as DealerTrack.
• Ability to work well under pressure and meet tight deadlines.
• Valid driver's license and reliable transportation.
• Bachelor's degree in Automotive Technology or related field (preferred but not required).

🛠️ Keahlian

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