Customer Service Representative (CSR) - Launch Your Career with TTEC in Bali!

Are you passionate about delivering exceptional customer experiences? TTEC, a global leader in customer experience technology and services, is expanding its team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) and inviting dynamic individuals to join our customer service team. As a Customer Service Representative (CSR), you'll be at the heart of our operations, ensuring every customer interaction is seamless, professional, and memorable.

At TTEC, we believe in the power of technology to transform customer service. Our team in Bali is dedicated to providing top-notch support across various industries, including banking, healthcare, and retail. By joining us, you'll have the opportunity to work with cutting-edge tools like Zendesk, Salesforce, and Microsoft Dynamics, all while contributing to a positive customer experience.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Resolve customer issues and complaints professionally and efficiently, adhering to company policies and procedures.
• Document all customer interactions and maintain detailed records for quality assurance and training purposes.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Provide exceptional customer support, going above and beyond to exceed customer expectations.
• Participate in regular training sessions to stay updated on industry best practices and new technologies.
• Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
• Adhere to strict confidentiality and data protection standards to ensure customer information is secure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a similar role, preferably in a high-volume environment.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software such as Zendesk, Salesforce, or Microsoft Dynamics.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• Familiarity with CRM systems and customer service best practices.
• Willingness to travel to different locations within Bali as needed.

🛠️ Keahlian

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