Booking Assistant - Customer Support Specialist

Join JoyRide Superapp as a Booking Assistant and become the friendly voice behind seamless ride experiences! In this dynamic role, you'll provide top-tier customer support, assist with bookings, and ensure every user enjoys a smooth, hassle-free journey. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be the first point of contact for our users, using your exceptional communication skills to resolve any issues and enhance their overall experience.

At JoyRide Superapp, we're revolutionizing the way people travel in Bali. Our innovative platform connects users with a variety of transportation options, from private drivers to shared rides, all managed through our user-friendly app. As a Booking Assistant, you'll play a crucial role in maintaining our high standards of service, using tools like WhatsApp Business, Telegram, and our proprietary booking system to streamline the process.

This is more than just a job; it's an opportunity to grow within a company that values its employees. With a competitive salary of PHP 16000 - 20000 per month, you'll have the chance to develop your skills in a supportive environment, where your contributions are recognized and rewarded.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support, resolving user queries and issues promptly and professionally.
• Assist with bookings, ensuring all transactions are processed accurately and efficiently using our booking system.
• Coordinate with drivers and other service providers to ensure timely and safe transportation.
• Maintain a high level of accuracy in handling user data and transactions.
• Use communication tools like WhatsApp Business and Telegram to keep users informed and engaged.
• Monitor and report on key performance indicators to improve service quality.
• Stay updated with the latest developments in the transportation industry to enhance service offerings.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer support or a related field.
• Proven ability to communicate effectively and professionally with a diverse range of users.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Familiarity with booking systems and customer relationship management (CRM) software.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Fluency in both English and Bahasa Indonesia.
• Valid driver's license and a reliable vehicle for field operations.

🛠️ Keahlian

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