IT Application Support Specialist - Shopify (Kota Tangerang Placement)

Are you a Shopify expert looking to leverage your skills in a dynamic IT support role? PT Lampbond Indonesia is seeking a motivated IT Application Support Specialist to join our team in Benda, Banten. This is your opportunity to provide top-tier support for our Shopify platform, ensuring seamless operations and exceptional customer experiences.

At PT Lampbond Indonesia, we are a leading company in the e-commerce sector, dedicated to delivering innovative solutions to our clients. Our mission is to empower businesses with cutting-edge technology, and your role as an IT Application Support Specialist will be pivotal in achieving this. In this role, you will be responsible for troubleshooting and resolving technical issues related to our Shopify platform, working closely with our development team to implement improvements, and providing training to our internal staff.

As an IT Application Support Specialist, you will work closely with our development team to ensure that our Shopify platform is running smoothly and efficiently. You will be the first point of contact for any technical issues, providing quick and effective solutions to keep our operations running seamlessly. This role offers a unique opportunity to grow within a dynamic and innovative company, with the chance to develop your skills and make a significant impact on our business.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and 2 technical support for our Shopify platform, ensuring minimal downtime and optimal performance.
• Troubleshoot and resolve technical issues related to our Shopify platform, working closely with our development team to implement improvements.
• Monitor and maintain the performance of our Shopify platform, ensuring that it meets our business requirements.
• Provide training and support to our internal staff, ensuring that they are able to use our Shopify platform effectively.
• Collaborate with our development team to implement new features and improvements to our Shopify platform.
• Stay up-to-date with the latest developments in the Shopify platform, ensuring that we are always using the most effective and efficient tools available.
• Work closely with our sales and marketing teams to ensure that our Shopify platform is meeting their needs and requirements.
• Provide regular reports on the performance of our Shopify platform, identifying areas for improvement and suggesting solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support, with a focus on e-commerce platforms like Shopify.
• Certification in Shopify or a similar e-commerce platform is a plus.
• Strong technical skills in troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff.
• Knowledge of web development and e-commerce is a plus.
• Familiarity with project management tools like Jira or Trello.
• Ability to work in a fast-paced, dynamic environment, with the ability to manage multiple tasks and priorities effectively.

🛠️ Keahlian

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